top of page

Shipping & Returns

Shipping Policy

Processing time is 1-4 business days for regular orders. Rush orders will be shipped out within 24 hours with the exception of orders placed on Fridays after 2 pm, during the weekend, or holidays. These orders will be processed the next business day. 

Tracking information is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours post initial scan. We ask that you check back after 48 hours. In the event you do not see tracking information, please contact KenDoll's at

Return & Exchange Policy

All sales are final. Due to the nature of our product, we do not offer refunds or exchanges, except in the case of receipt of damaged products. If an item is considered defective, please email info to indicating your Name, Order Number, and Photo of the Product. Defective items must be addressed within 7 days of receipt. If the product is deemed defective by KenDoll's, you will be eligible for a full refund or replacement of the same item.Customers are responsible for the non-refundable return shipping fee. Refunds will be made in the original form of payment and are issued to the person documented on the original order.

bottom of page